Privacy Policy
Last updated: 9 October 2026
At Bristol Roofing Solutions, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect the following personal information when you contact us, request a quote or submit an enquiry:
– Full name
– Telephone number
– Email address
– Property address and postcode
– Details about your roofing requirements
– Any additional information you provide during your enquiry
We may collect this information through our website, telephone calls, emails, Facebook and Instagram advertisements, and online enquiry forms.
2. How We Use Your Information
We use your personal information to:
– Respond to enquiries and provide roofing quotations
– Contact you by telephone, email or SMS regarding your enquiry
– Arrange roof inspections, appointments and estimates
– Carry out roofing repairs, replacements and other services
– Manage customer relationships and follow-up communications relating to your enquiry
– Process payments, invoices and business records
– Comply with legal and regulatory obligations
We will not use your information for unrelated promotional emails or SMS unless we have a lawful basis to do so.
3. Facebook and Instagram Lead Forms
When you submit an enquiry through one of our Facebook or Instagram advertisements, we may collect your name, telephone number, email address, postcode and details about your roofing requirements.
By submitting an enquiry, you are requesting that Bristol Roofing Solutions contact you regarding the roofing services you have expressed an interest in.
We may contact you by telephone, email or SMS to discuss your enquiry, provide a quotation or arrange an inspection.
Your information may be processed by authorised marketing agencies and customer relationship management (CRM) software providers acting on our behalf to help manage enquiries and appointments.
4. Legal Basis for Processing
Under UK GDPR, we process personal information where we have a valid legal basis, including:
– Contractual necessity: To take steps at your request before entering into a contract, such as providing a quotation, or to fulfil an existing contract.
– Legitimate interests: To manage customer enquiries, maintain business records and improve our services, where these interests are not overridden by your rights.
– Legal obligations: To comply with applicable tax, accounting and other legal requirements.
– Consent: Where consent is required for particular activities, such as certain direct marketing communications.
Where processing relies on consent, you may withdraw it at any time.
5. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
– Marketing agencies assisting with customer enquiries
– CRM and appointment management software providers
– IT, website hosting and communication service providers
– Payment and accounting service providers
– Legal or regulatory authorities where required by law
Where service providers process personal information on our behalf, we require appropriate data protection arrangements.
6. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Your information may be stored in secure business systems, email platforms and customer relationship management software.
Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place where required by data protection law.
7. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on factors including whether you become a customer, whether your enquiry remains active, applicable legal requirements and the need to maintain appropriate business records.
When personal information is no longer required, we will securely delete or anonymise it.
8. Your Data Protection Rights
Under UK data protection law, you may have the right to:
– Request access to the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of your personal information
– Object to certain uses of your personal information
– Request restriction of processing
– Request transfer of your information where applicable
– Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exceptions.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Marketing Communications
We may contact you regarding roofing services you have specifically enquired about, including quotations, appointments and relevant follow-ups.
We will only send unrelated promotional emails or SMS where permitted under applicable data protection and electronic marketing laws.
Where applicable, you can opt out of marketing communications at any time by contacting us or using the unsubscribe instructions provided.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services, business practices or legal requirements.
Any updates will be published on this page with a revised last updated date.
11. Contact Us
If you have any questions about this privacy policy, how we handle your personal information, or wish to exercise your data protection rights, please contact:
Bristol Roofing Solutions
Telephone: 0117 905 9981